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Primary care management consulting for GP practices and PCNs across England. IGPM Accredited Member.

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Introducing New Digital Tools in General Practice Introducing New Digital Tools in General Practice
  • Ben Haresign
  • Digital Tools

Introducing New Digital Tools in General Practice

Digital systems now play a central role in the daily operation of general practice. From patient records and …

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Why Email Is One of the Biggest Governance Risks in General Practice Why Email Is One of the Biggest Governance Risks in General Practice
  • Ben Haresign
  • Compliance

Why Email Is One of the Biggest Governance Risks in General Practice

Email has become one of the most widely used tools in healthcare communication. In general practice, it is …

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The Most Common Compliance Evidence Gaps in GP Practices The Most Common Compliance Evidence Gaps in GP Practices
  • Ben Haresign
  • CQC

The Most Common Compliance Evidence Gaps in GP Practices

General practice teams work hard to maintain safe, effective services for their patients. However, even well-run practices can …

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The Weekly Operational Routine Every Practice Manager Should Have The Weekly Operational Routine Every Practice Manager Should Have
  • Ben Haresign
  • Governance

The Weekly Operational Routine Every Practice Manager Should Have

Practice management is a role that rarely follows a predictable pattern. Patient demand fluctuates, staff issues arise unexpectedly, …

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When Practice Systems Become Information Graveyards When Practice Systems Become Information Graveyards
  • Ben Haresign
  • Digital Tools

When Practice Systems Become Information Graveyards

Over time, every organisation accumulates information. Policies are written, meeting minutes are recorded, documents are shared, and guidance …

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Why GP Practices Need a Digital Operations Hub Why GP Practices Need a Digital Operations Hub
  • Ben Haresign
  • Compliance

Why GP Practices Need a Digital Operations Hub

General practice relies on a large number of operational processes that keep services running safely and efficiently. From …

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ARRS Roles Explained ARRS Roles Explained
  • Ben Haresign
  • Access

ARRS Roles Explained

The Additional Roles Reimbursement Scheme (ARRS) was introduced as part of the Primary Care Network (PCN) contract to …

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PCN Governance Explained PCN Governance Explained
  • Ben Haresign
  • Governance

PCN Governance Explained

Primary Care Networks (PCNs) were introduced to support collaboration between GP practices and strengthen services across local communities. …

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Managing Staff Absence in General Practice Managing Staff Absence in General Practice
  • Ben Haresign
  • HR & Employment

Managing Staff Absence in General Practice

Staff absence is an inevitable part of running any organisation, and general practice is no exception. Illness, family …

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