A single view of a practice or PCN's digital front door — the channels patients use to reach care. It combines NHS App engagement, online consultations and online/video appointments into one benchmarked Digital Front Door score, with a link through to each channel's full dashboard.
The score is the mean of the practice's national percentile across the three scored channels for the selected month, so 50 is roughly average and higher is more digitally enabled. Channels with no data are excluded from the score. NHS App uptake counts unique active patients aged 13+; it is not a count of app sign-ups.
Month
Search for a practice or PCN to open its Digital Front Door scorecard.
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National rank
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National percentile
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Telephone demand
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What stands out
Automatic read of this practice's digital strengths and opportunities.
Digital channels
Channel detail
The numbers behind each channel for this practice — value, peer and national averages, national percentile and rank.
The digital footprint measures how much patient activity actually flows through digital channels, as events per 1,000 registered patients. It sums three comparable patient-initiated channels — NHS App self-service (repeat prescriptions + record views), online-consultation submissions and online/video appointments — and sets that against telephone demand to show the digital-vs-phone balance.
Channel mix
Share of digital activity by channel for this practice.
Digital vs telephone
Front-door volume per 1,000 patients — digital activity against inbound call demand.
Footprint breakdown
Each digital channel's contribution — total events, rate per 1,000 patients, share of digital activity and how the rate compares to England.
Digital footprint over time
Digital activity per 1,000 registered patients across the months available.
Digital Front Door over time
Score and channel percentiles across the months available.
Month-on-month change
Change versus the previous month — green is improving.
Digital profile
National percentile across the three channels — further out is more digitally enabled.
Channel standing
Where this practice sits nationally on each channel.
National distribution
Where this practice falls within the national spread on each channel. The shaded band is the middle half of all practices (P25–P75), the line is the median, and the dot is this practice.
Digital leaders
Practices ranked by Digital Front Door score.
Gap to the leaders
How this practice compares to the best and typical performer in the selected peer group, channel by channel.
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