Articles & Insights
The Most Common Compliance Evidence Gaps in GP Practices
2025-02-01 1 min read
General practice teams work hard to maintain safe, effective services for their patients. However, even well-run practices can occasionally discover gaps in their compliance evidence.
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The Weekly Operational Routine Every Practice Manager Should Have
2025-01-01 1 min read
Practice management is a role that rarely follows a predictable pattern. Patient demand fluctuates, staff issues arise unexpectedly, regulatory requirements continue to evolve, and operational problems can appear at any time.
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When Practice Systems Become Information Graveyards
2024-12-01 1 min read
Over time, every organisation accumulates information. Policies are written, meeting minutes are recorded, documents are shared, and guidance evolves. In general practice, this information is essential for maintaining safe services and strong governance.
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Why GP Practices Need a Digital Operations Hub
2024-11-01 1 min read
General practice relies on a large number of operational processes that keep services running safely and efficiently. From policy management and safety alerts to audits, training records, and action tracking, these activities form the backbone of a well-governed practice.
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ARRS Roles Explained
2024-10-01 1 min read
The Additional Roles Reimbursement Scheme (ARRS) was introduced as part of the Primary Care Network (PCN) contract to expand the range of professionals working within primary care. By supporting the recruitment of new roles, the scheme aims to improve patient access, reduce pressure on GPs, and strengthen multidisciplinary care.
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PCN Governance Explained
2024-09-01 1 min read
Primary Care Networks (PCNs) were introduced to support collaboration between GP practices and strengthen services across local communities. By working together, practices can share resources, coordinate services, and expand multidisciplinary teams.
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Managing Staff Absence in General Practice
2024-08-01 1 min read
Staff absence is an inevitable part of running any organisation, and general practice is no exception. Illness, family responsibilities, and unexpected life events can affect even the most dedicated team members.
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Significant Events in General Practice
2024-06-01 1 min read
Every general practice will encounter incidents, mistakes, or unexpected outcomes from time to time. These situations can be uncomfortable to discuss, but they are also valuable opportunities for learning and improvement.
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Why Document Management Is So Difficult in General Practice
2024-05-01 1 min read
Every general practice relies on documentation to support safe and well-governed services. Policies guide staff behaviour, risk assessments identify potential hazards, and meeting minutes record important decisions.
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