Practical insights from the front line of NHS primary care management.
These articles cover the operational and strategic challenges that come up most often in GP practice and PCN management — access, QOF, CQC, neighbourhood working, and more. Written from the inside, not from a boardroom.
All articles are published on PracticeConnect — the operational platform built for GP practice teams.
2025-04-01 1 min read
Digital systems now play a central role in the daily operation of general practice. From patient records and appointment systems to governance tools and communication platforms, technology supports many aspects of modern primary care.
Read Article2025-03-01 1 min read
Email has become one of the most widely used tools in healthcare communication. In general practice, it is often used to share safety alerts, circulate policies, coordinate operational tasks, and discuss patient-related issues.
Read Article2025-02-01 1 min read
General practice teams work hard to maintain safe, effective services for their patients. However, even well-run practices can occasionally discover gaps in their compliance evidence.
Read Article2025-01-01 1 min read
Practice management is a role that rarely follows a predictable pattern. Patient demand fluctuates, staff issues arise unexpectedly, regulatory requirements continue to evolve, and operational problems can appear at any time.
Read Article2024-12-01 1 min read
Over time, every organisation accumulates information. Policies are written, meeting minutes are recorded, documents are shared, and guidance evolves. In general practice, this information is essential for maintaining safe services and strong governance.
Read Article2024-11-01 1 min read
General practice relies on a large number of operational processes that keep services running safely and efficiently. From policy management and safety alerts to audits, training records, and action tracking, these activities form the backbone of a well-governed practice.
Read Article2024-10-01 1 min read
The Additional Roles Reimbursement Scheme (ARRS) was introduced as part of the Primary Care Network (PCN) contract to expand the range of professionals working within primary care. By supporting the recruitment of new roles, the scheme aims to improve patient access, reduce pressure on GPs, and strengthen multidisciplinary care.
Read Article2024-09-01 1 min read
Primary Care Networks (PCNs) were introduced to support collaboration between GP practices and strengthen services across local communities. By working together, practices can share resources, coordinate services, and expand multidisciplinary teams.
Read Article2024-08-01 1 min read
Staff absence is an inevitable part of running any organisation, and general practice is no exception. Illness, family responsibilities, and unexpected life events can affect even the most dedicated team members.
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