Practical insights from the front line of NHS primary care management.
Practical insights covering the operational and strategic challenges that come up most often in GP practice and PCN management — access, QOF, CQC, neighbourhood working, and more. Written from the inside, not from a boardroom.
Articles are a mix of personal posts and content also published on PracticeConnect — the operational platform built for GP practice teams.
2025-11-06 1 min read
General practice is a fast-moving environment where operational priorities shift constantly. Patient demand, staffing challenges, governance responsibilities, and unexpected issues all compete for attention throughout the day.
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2025-10-01 1 min read
Compliance is an essential part of running a safe and well-governed general practice. Policies, audits, incident reviews, and training records all help ensure that organisations operate responsibly and maintain high standards of care.
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2025-09-01 1 min read
Practice management has always been central to the success of general practice. Behind every well-run surgery is a team responsible for coordinating staff, maintaining governance systems, supporting clinicians, and ensuring the organisation functions effectively.
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2025-08-01 1 min read
Change has become a constant feature of general practice. New digital systems are introduced, clinical guidance evolves, regulatory expectations shift, and service models continue to develop.
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2025-07-01 1 min read
Staff reviews are a common part of workforce management in general practice. Most organisations schedule annual appraisals or review meetings to discuss performance, development, and future goals.
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2025-06-01 1 min read
General practice has changed dramatically over the past decade. Patient demand has increased, regulatory expectations have grown, multidisciplinary teams have expanded, and collaboration through Primary Care Networks has become an integral part of service delivery.
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2025-05-01 1 min read
Patient safety alerts play an essential role in protecting patients and improving the quality of care delivered across the NHS. Alerts are issued when risks are identified that require action from healthcare organisations.
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2025-04-01 1 min read
Digital systems now play a central role in the daily operation of general practice. From patient records and appointment systems to governance tools and communication platforms, technology supports many aspects of modern primary care.
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2025-03-01 1 min read
Email has become one of the most widely used tools in healthcare communication. In general practice, it is often used to share safety alerts, circulate policies, coordinate operational tasks, and discuss patient-related issues.
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