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Primary care management consulting for GP practices and PCNs across England. IGPM Accredited Member.

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Preparing Your Practice for Always-On Online Access Preparing Your Practice for Always-On Online Access
  • Ben Haresign
  • Access

Preparing Your Practice for Always-On Online Access

Digital access to general practice has expanded rapidly in recent years. Online appointment booking, digital consultations, and patient …

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Creating a Training Matrix for GP Practice Staff Creating a Training Matrix for GP Practice Staff
  • Ben Haresign
  • Compliance

Creating a Training Matrix for GP Practice Staff

Training is an essential part of maintaining safe and effective services in general practice. Staff across the organisation …

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A Day in the Life of a GP Practice Manager A Day in the Life of a GP Practice Manager
  • Ben Haresign
  • General Practice

A Day in the Life of a GP Practice Manager

General practice is a fast-moving environment where operational priorities shift constantly. Patient demand, staffing challenges, governance responsibilities, and …

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Why Compliance Systems Should Be Built Around People, Not Paper Why Compliance Systems Should Be Built Around People, Not Paper
  • Ben Haresign
  • Compliance

Why Compliance Systems Should Be Built Around People, Not Paper

Compliance is an essential part of running a safe and well-governed general practice. Policies, audits, incident reviews, and …

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The Future of Practice Management in Primary Care The Future of Practice Management in Primary Care
  • Ben Haresign
  • Digital Transformation

The Future of Practice Management in Primary Care

Practice management has always been central to the success of general practice. Behind every well-run surgery is a …

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Managing Change in General Practice Without Overwhelming Staff Managing Change in General Practice Without Overwhelming Staff
  • Ben Haresign
  • Digital Transformation

Managing Change in General Practice Without Overwhelming Staff

Change has become a constant feature of general practice. New digital systems are introduced, clinical guidance evolves, regulatory …

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Making Staff Reviews Meaningful in General Practice Making Staff Reviews Meaningful in General Practice
  • Ben Haresign
  • HR & Employment

Making Staff Reviews Meaningful in General Practice

Staff reviews are a common part of workforce management in general practice. Most organisations schedule annual appraisals or …

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Why General Practice Needs Better Operational Infrastructure Why General Practice Needs Better Operational Infrastructure
  • Ben Haresign
  • Compliance

Why General Practice Needs Better Operational Infrastructure

General practice has changed dramatically over the past decade. Patient demand has increased, regulatory expectations have grown, multidisciplinary …

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Managing Patient Safety Alerts Across a Primary Care Network Managing Patient Safety Alerts Across a Primary Care Network
  • Ben Haresign
  • Compliance

Managing Patient Safety Alerts Across a Primary Care Network

Patient safety alerts play an essential role in protecting patients and improving the quality of care delivered across …

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