Haresign Consulting Services

You're viewing demo data — this is a fictional practice ("Elmwood Medical Centre") generated to show what the tool produces. Upload your own file →

Acute same-day

32.7%

109/333

Non-urgent ≤7d

76.0%

244/321

Non-urgent ≤14d

90.3%

290/321

Inconsistent mapping

17.5%

486 appointments

Requires-attention DQ

10.5%

291 appointments

Info-only DQ flags

0.0%

0 appointments

All metrics are calculated on attended appointments only — rows with a status of Cancelled by Patient, Cancelled by Provider, Did Not Attend, or No Access Visit are excluded before any calculation is performed.

Acute same-day %

The proportion of clinically urgent attended appointments that were booked and seen on the same day.

Acute same-day attended

All attended "General Consultation Acute"

Non-urgent ≤7 days %

The proportion of routine / non-urgent attended appointments where the booking was made 7 days or fewer before the appointment.

Non-urgent attended within 7 days

All attended non-urgent

Non-urgent ≤14 days %

The same non-urgent denominator but with the threshold extended to 14 days.

Non-urgent attended within 14 days

All attended non-urgent

Acute same-day status

Red

Below target — needs operational review

Operational prompts

Clinically urgent same-day is 32.7%, below a sensible amber floor of 90%.

Inconsistent mapping is 17.5%. That is high enough to distort the contract picture.

291 rows carry a requires-attention DQ issue.

More than 10% of the filtered rows are cancelled or DNA-type statuses. Use attended-only for performance conversations.

2026/27 Contract Compliance

Contract Requirement

Clinically urgent patients must be seen on the same day

General Consultation Acute — Same Day attended

All attended General Consultation Acute

32.7% 109 of 333 acute appointments were same-day

Below target — needs operational review

Monitoring metrics (no hard target)

Non-urgent ≤7 days 76.0%

Non-urgent ≤14 days 90.3%

NHS England collects these to understand demand. Categories used: General Consultation Routine and Care Home Visit.

Recommended actions

Review acute slot capacity, booking rules, and triage routing to reduce same-day leakage.
Review national slot mapping and context mapping to reduce inconsistent coding.
Work through requires-attention DQ issues first.

Monthly performance

Contract measured per calendar month

Month	Acute appts	Acute same-day %	RAG	Non-urgent ≤7d %	Non-urgent ≤14d %
2026-01	92	32.6%	Red	75.9%	89.2%
2026-02	114	36.0%	Red	71.4%	89.1%
2026-03	127	29.9%	Red	80.7%	92.4%

Booking-to-appointment distribution

Top national slot types

Acute same-day % by week

Non-urgent ≤7d % by week

Board report narrative

GPAD single-practice summary

Clinically urgent same-day performance is 32.7%.
Non-clinically urgent access is 76.0% within 7 days and 90.3% within 14 days.
Inconsistent mapping is 17.5%. Requires-attention DQ issues are 10.5% and information-only review flags are 0.0%.
Latest 4 weeks versus previous 4 weeks: acute same-day changed by -4.7 percentage points.
Latest month versus previous month: inconsistent mapping changed by -0.2 percentage points.

Operational prompts:
- Clinically urgent same-day is 32.7%, below a sensible amber floor of 90%.
- Inconsistent mapping is 17.5%. That is high enough to distort the contract picture.
- 291 rows carry a requires-attention DQ issue.
- More than 10% of the filtered rows are cancelled or DNA-type statuses. Use attended-only for performance conversations.

Export this analysis

KPI summary CSV Weekly trends CSV Requires-attention DQ appointments Information-only DQ flags Board report text

Results expire in approximately 2 hours. Download your exports now to retain a copy.

Your uploaded file has already been discarded from server memory.

Requires-attention DQ issues

Issue type	Count
Mode: unknown	291
Status: unknown	291
Context type: Admin/clerical	149
Duration: unknown	149

Information-only DQ flags

No information-only DQ flags found.

Slot name utilisation

Booked vs attended per practice-defined slot name. Overall utilisation: 78.0% · 4 slot names below 70%

Filter by national type

Slot name	National slot type	Booked	Attended	Utilisation	DQ issues	DQ %
Urgent GP	Admin and Practice Staff Related Activities but does not fit into any other category	87	70	80.5%	21	24.1%
Booking lead-time distribution — Urgent GP Same Day 34.5% (30) 1 Day 17.2% (15) 2 to 7 Days 26.4% (23) 8 to 10 Days 5.7% (5) 11 to 14 Days 4.6% (4) Unknown 2.3% (2)
Admin Task	Admin and Practice Staff Related Activities but does not fit into any other category	85	64	75.3%	32	37.6%
Booking lead-time distribution — Admin Task Same Day 32.9% (28) 1 Day 10.6% (9) 2 to 7 Days 35.3% (30) 8 to 10 Days 7.1% (6) 11 to 14 Days 4.7% (4) Unknown 7.1% (6)
Phlebotomy	Admin and Practice Staff Related Activities but does not fit into any other category	80	60	75.0%	35	43.8%
Booking lead-time distribution — Phlebotomy Same Day 36.2% (29) 1 Day 10.0% (8) 2 to 7 Days 31.2% (25) 8 to 10 Days 5.0% (4) 11 to 14 Days 11.2% (9) Unknown 5.0% (4)
Nurse Appointment	Admin and Practice Staff Related Activities but does not fit into any other category	79	65	82.3%	27	34.2%
Booking lead-time distribution — Nurse Appointment Same Day 35.4% (28) 1 Day 7.6% (6) 2 to 7 Days 30.4% (24) 8 to 10 Days 7.6% (6) 11 to 14 Days 8.9% (7) Unknown 3.8% (3)
Routine GP	Admin and Practice Staff Related Activities but does not fit into any other category	79	62	78.5%	27	34.2%
Booking lead-time distribution — Routine GP Same Day 31.6% (25) 1 Day 19.0% (15) 2 to 7 Days 30.4% (24) 8 to 10 Days 5.1% (4) 11 to 14 Days 5.1% (4) Unknown 2.5% (2)
Telephone Triage	Admin and Practice Staff Related Activities but does not fit into any other category	76	48	63.2%	28	36.8%
Booking lead-time distribution — Telephone Triage Same Day 26.3% (20) 1 Day 19.7% (15) 2 to 7 Days 27.6% (21) 8 to 10 Days 6.6% (5) 11 to 14 Days 5.3% (4) Unknown 6.6% (5)
Admin Task	Care Related Encounter	73	57	78.1%	1	1.4%
Booking lead-time distribution — Admin Task Same Day 42.5% (31) 1 Day 13.7% (10) 2 to 7 Days 24.7% (18) 8 to 10 Days 5.5% (4) 11 to 14 Days 4.1% (3) Unknown 5.5% (4)
Nurse Appointment	Care Related Encounter	72	56	77.8%	4	5.6%
Booking lead-time distribution — Nurse Appointment Same Day 36.1% (26) 1 Day 9.7% (7) 2 to 7 Days 36.1% (26) 8 to 10 Days 5.6% (4) 11 to 14 Days 4.2% (3) Unknown 5.6% (4)
Admin Task	Urgent same day consultation	69	46	66.7%	5	7.2%
Booking lead-time distribution — Admin Task Same Day 30.4% (21) 1 Day 15.9% (11) 2 to 7 Days 24.6% (17) 8 to 10 Days 5.8% (4) 11 to 14 Days 8.7% (6) Unknown 5.8% (4)
Telephone Triage	General Consultation Acute	66	53	80.3%	2	3.0%
Booking lead-time distribution — Telephone Triage Same Day 36.4% (24) 1 Day 21.2% (14) 2 to 7 Days 19.7% (13) 8 to 10 Days 7.6% (5) 11 to 14 Days 9.1% (6) Unknown 3.0% (2)
Urgent GP	General Consultation Routine	64	47	73.4%	3	4.7%
Booking lead-time distribution — Urgent GP Same Day 28.1% (18) 1 Day 17.2% (11) 2 to 7 Days 32.8% (21) 8 to 10 Days 9.4% (6) 11 to 14 Days 7.8% (5) Unknown 3.1% (2)
Telephone Triage	Telephone Consultation	63	52	82.5%	2	3.2%
Booking lead-time distribution — Telephone Triage Same Day 42.9% (27) 1 Day 15.9% (10) 2 to 7 Days 23.8% (15) 8 to 10 Days 3.2% (2) 11 to 14 Days 4.8% (3) Unknown 4.8% (3)
Routine GP	Nurse appointment	62	50	80.6%	4	6.5%
Booking lead-time distribution — Routine GP Same Day 32.3% (20) 1 Day 12.9% (8) 2 to 7 Days 30.6% (19) 8 to 10 Days 6.5% (4) 11 to 14 Days 4.8% (3) Unknown 4.8% (3)
Urgent GP	Home Visit	62	50	80.6%	3	4.8%
Booking lead-time distribution — Urgent GP Same Day 40.3% (25) 1 Day 14.5% (9) 2 to 7 Days 30.6% (19) 8 to 10 Days 4.8% (3) 11 to 14 Days 3.2% (2) Unknown 1.6% (1)
Routine GP	Care Related Encounter	61	46	75.4%	4	6.6%
Booking lead-time distribution — Routine GP Same Day 29.5% (18) 1 Day 13.1% (8) 2 to 7 Days 42.6% (26) 8 to 10 Days 3.3% (2) 11 to 14 Days 3.3% (2) Unknown 4.9% (3)
Phlebotomy	Urgent same day consultation	60	48	80.0%	2	3.3%
Booking lead-time distribution — Phlebotomy Same Day 38.3% (23) 1 Day 15.0% (9) 2 to 7 Days 28.3% (17) 8 to 10 Days 8.3% (5) 11 to 14 Days 1.7% (1) Unknown 6.7% (4)
Urgent GP	Urgent same day consultation	60	45	75.0%	6	10.0%
Booking lead-time distribution — Urgent GP Same Day 30.0% (18) 1 Day 10.0% (6) 2 to 7 Days 43.3% (26) 8 to 10 Days 5.0% (3) 11 to 14 Days 3.3% (2) Unknown 1.7% (1)
Routine GP	Home Visit	59	45	76.3%	5	8.5%
Booking lead-time distribution — Routine GP Same Day 40.7% (24) 1 Day 15.3% (9) 2 to 7 Days 20.3% (12) 8 to 10 Days 5.1% (3) 11 to 14 Days 6.8% (4) Unknown 3.4% (2)
Nurse Appointment	Telephone Consultation	59	48	81.4%	1	1.7%
Booking lead-time distribution — Nurse Appointment Same Day 25.4% (15) 1 Day 20.3% (12) 2 to 7 Days 37.3% (22) 8 to 10 Days 8.5% (5) 11 to 14 Days 1.7% (1) Unknown 5.1% (3)
Admin Task	General Consultation Routine	59	42	71.2%	4	6.8%
Booking lead-time distribution — Admin Task Same Day 23.7% (14) 1 Day 20.3% (12) 2 to 7 Days 20.3% (12) 8 to 10 Days 6.8% (4) 11 to 14 Days 10.2% (6) Unknown 10.2% (6)
Admin Task	Home Visit	58	45	77.6%	4	6.9%
Booking lead-time distribution — Admin Task Same Day 25.9% (15) 1 Day 20.7% (12) 2 to 7 Days 24.1% (14) 8 to 10 Days 8.6% (5) 11 to 14 Days 10.3% (6) Unknown 8.6% (5)
Routine GP	Urgent same day consultation	58	51	87.9%	1	1.7%
Booking lead-time distribution — Routine GP Same Day 24.1% (14) 1 Day 25.9% (15) 2 to 7 Days 25.9% (15) 8 to 10 Days 1.7% (1) 11 to 14 Days 6.9% (4) Unknown 5.2% (3)
Nurse Appointment	General Consultation Acute	57	47	82.5%	3	5.3%
Booking lead-time distribution — Nurse Appointment Same Day 28.1% (16) 1 Day 15.8% (9) 2 to 7 Days 28.1% (16) 8 to 10 Days 1.8% (1) 11 to 14 Days 7.0% (4) Unknown 10.5% (6)
Telephone Triage	General Consultation Routine	55	43	78.2%	4	7.3%
Booking lead-time distribution — Telephone Triage Same Day 25.5% (14) 1 Day 12.7% (7) 2 to 7 Days 36.4% (20) 8 to 10 Days 5.5% (3) 11 to 14 Days 9.1% (5) Unknown 5.5% (3)
Phlebotomy	General Consultation Acute	55	38	69.1%	7	12.7%
Booking lead-time distribution — Phlebotomy Same Day 29.1% (16) 1 Day 14.5% (8) 2 to 7 Days 27.3% (15) 8 to 10 Days 3.6% (2) 11 to 14 Days 7.3% (4) Unknown 10.9% (6)
Phlebotomy	General Consultation Routine	54	45	83.3%	1	1.9%
Booking lead-time distribution — Phlebotomy Same Day 37.0% (20) 1 Day 18.5% (10) 2 to 7 Days 18.5% (10) 8 to 10 Days 11.1% (6) 11 to 14 Days 5.6% (3) Unknown 5.6% (3)
Telephone Triage	Care Related Encounter	53	42	79.2%	5	9.4%
Booking lead-time distribution — Telephone Triage Same Day 39.6% (21) 1 Day 13.2% (7) 2 to 7 Days 22.6% (12) 8 to 10 Days 7.5% (4) 11 to 14 Days 11.3% (6)
Urgent GP	General Consultation Acute	53	44	83.0%	3	5.7%
Booking lead-time distribution — Urgent GP Same Day 30.2% (16) 1 Day 18.9% (10) 2 to 7 Days 30.2% (16) 8 to 10 Days 7.5% (4) 11 to 14 Days 7.5% (4) Unknown 3.8% (2)
Nurse Appointment	Home Visit	53	43	81.1%	3	5.7%
Booking lead-time distribution — Nurse Appointment Same Day 37.7% (20) 1 Day 7.5% (4) 2 to 7 Days 26.4% (14) 8 to 10 Days 7.5% (4) 11 to 14 Days 7.5% (4) Unknown 7.5% (4)
Admin Task	Nurse appointment	53	39	73.6%	3	5.7%
Booking lead-time distribution — Admin Task Same Day 34.0% (18) 1 Day 13.2% (7) 2 to 7 Days 30.2% (16) 8 to 10 Days 11.3% (6) 11 to 14 Days 3.8% (2)
Urgent GP	Care Related Encounter	53	42	79.2%	3	5.7%
Booking lead-time distribution — Urgent GP Same Day 39.6% (21) 1 Day 11.3% (6) 2 to 7 Days 28.3% (15) 8 to 10 Days 5.7% (3) 11 to 14 Days 7.5% (4) Unknown 1.9% (1)
Admin Task	General Consultation Acute	52	41	78.8%	3	5.8%
Booking lead-time distribution — Admin Task Same Day 25.0% (13) 1 Day 23.1% (12) 2 to 7 Days 26.9% (14) 11 to 14 Days 11.5% (6) Unknown 5.8% (3)
Telephone Triage	Urgent same day consultation	52	36	69.2%	4	7.7%
Booking lead-time distribution — Telephone Triage Same Day 36.5% (19) 1 Day 11.5% (6) 2 to 7 Days 32.7% (17) 8 to 10 Days 3.8% (2) 11 to 14 Days 7.7% (4) Unknown 1.9% (1)
Admin Task	Telephone Consultation	52	37	71.2%	3	5.8%
Booking lead-time distribution — Admin Task Same Day 32.7% (17) 1 Day 17.3% (9) 2 to 7 Days 28.8% (15) 8 to 10 Days 7.7% (4) 11 to 14 Days 5.8% (3) Unknown 5.8% (3)
Routine GP	General Consultation Acute	50	41	82.0%	2	4.0%
Booking lead-time distribution — Routine GP Same Day 48.0% (24) 1 Day 18.0% (9) 2 to 7 Days 16.0% (8) 8 to 10 Days 6.0% (3) 11 to 14 Days 10.0% (5) Unknown 2.0% (1)
Urgent GP	Telephone Consultation	50	40	80.0%	2	4.0%
Booking lead-time distribution — Urgent GP Same Day 48.0% (24) 1 Day 10.0% (5) 2 to 7 Days 16.0% (8) 8 to 10 Days 10.0% (5) 11 to 14 Days 4.0% (2) Unknown 8.0% (4)
Routine GP	Telephone Consultation	50	36	72.0%	7	14.0%
Booking lead-time distribution — Routine GP Same Day 36.0% (18) 1 Day 16.0% (8) 2 to 7 Days 24.0% (12) 8 to 10 Days 2.0% (1) 11 to 14 Days 6.0% (3) Unknown 4.0% (2)
Phlebotomy	Telephone Consultation	48	41	85.4%	2	4.2%
Booking lead-time distribution — Phlebotomy Same Day 39.6% (19) 1 Day 25.0% (12) 2 to 7 Days 18.8% (9) 8 to 10 Days 4.2% (2) 11 to 14 Days 8.3% (4) Unknown 2.1% (1)
Nurse Appointment	Nurse appointment	48	38	79.2%	1	2.1%
Booking lead-time distribution — Nurse Appointment Same Day 31.2% (15) 1 Day 10.4% (5) 2 to 7 Days 18.8% (9) 8 to 10 Days 10.4% (5) 11 to 14 Days 18.8% (9) Unknown 8.3% (4)
Phlebotomy	Nurse appointment	48	39	81.2%	0	—
Booking lead-time distribution — Phlebotomy Same Day 31.2% (15) 1 Day 22.9% (11) 2 to 7 Days 16.7% (8) 8 to 10 Days 4.2% (2) 11 to 14 Days 10.4% (5) Unknown 8.3% (4)
Phlebotomy	Care Related Encounter	47	41	87.2%	1	2.1%
Booking lead-time distribution — Phlebotomy Same Day 34.0% (16) 1 Day 14.9% (7) 2 to 7 Days 34.0% (16) 8 to 10 Days 4.3% (2) 11 to 14 Days 2.1% (1) Unknown 8.5% (4)
Nurse Appointment	Urgent same day consultation	46	38	82.6%	1	2.2%
Booking lead-time distribution — Nurse Appointment Same Day 32.6% (15) 1 Day 17.4% (8) 2 to 7 Days 28.3% (13) 8 to 10 Days 8.7% (4) 11 to 14 Days 4.3% (2) Unknown 4.3% (2)
Telephone Triage	Nurse appointment	46	36	78.3%	3	6.5%
Booking lead-time distribution — Telephone Triage Same Day 32.6% (15) 1 Day 8.7% (4) 2 to 7 Days 34.8% (16) 8 to 10 Days 4.3% (2) 11 to 14 Days 4.3% (2) Unknown 8.7% (4)
Routine GP	General Consultation Routine	45	35	77.8%	1	2.2%
Booking lead-time distribution — Routine GP Same Day 31.1% (14) 1 Day 22.2% (10) 2 to 7 Days 31.1% (14) 8 to 10 Days 6.7% (3) 11 to 14 Days 2.2% (1) Unknown 4.4% (2)
Nurse Appointment	General Consultation Routine	44	34	77.3%	2	4.5%
Booking lead-time distribution — Nurse Appointment Same Day 31.8% (14) 1 Day 25.0% (11) 2 to 7 Days 27.3% (12) 8 to 10 Days 6.8% (3) 11 to 14 Days 2.3% (1) Unknown 6.8% (3)
Phlebotomy	Home Visit	43	33	76.7%	2	4.7%
Booking lead-time distribution — Phlebotomy Same Day 23.3% (10) 1 Day 18.6% (8) 2 to 7 Days 32.6% (14) 8 to 10 Days 4.7% (2) 11 to 14 Days 4.7% (2) Unknown 7.0% (3)
Telephone Triage	Home Visit	43	35	81.4%	0	—
Booking lead-time distribution — Telephone Triage Same Day 32.6% (14) 1 Day 9.3% (4) 2 to 7 Days 27.9% (12) 8 to 10 Days 2.3% (1) 11 to 14 Days 7.0% (3) Unknown 11.6% (5)
Urgent GP	Nurse appointment	43	38	88.4%	4	9.3%
Booking lead-time distribution — Urgent GP Same Day 41.9% (18) 1 Day 11.6% (5) 2 to 7 Days 11.6% (5) 8 to 10 Days 14.0% (6) 11 to 14 Days 14.0% (6)

Utilisation — attended ÷ booked: green ≥ 85%, amber ≥ 70%, red < 70%. rows have a booking lead-time breakdown — click to expand.

Unlock your Practice Performance Overview

Register your practice for free to bring QOF, workforce, access, finance, contract and CQC data into a single live dashboard — benchmarked to national figures with an at-a-glance health score.

Elmwood Medical Centre

How these metrics are calculated